Privacy Policy
At Mentis Services, protecting your personal data is a fundamental commitment. We process personal information in accordance with the General Data Protection Regulation (GDPR) and all applicable data protection laws.
This Privacy Policy explains how we collect, use, store and protect your personal data, as well as the rights available to you.
This Privacy Policy applies to all personal data collected through our website, digital platforms, products and services.
We are committed to processing your personal data lawfully, fairly and transparently.
We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, disclosure, alteration or loss.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
1.Data Controller
Mentis Services is the data controller responsible for processing your personal data in accordance with applicable data protection legislation.
Mentis Services
Address : Avenue de Floréal 156, 1180 Uccle, Belgium
Company Registration Number : 0543.792.094
VAT Registration Number : BE0543.792.094
E-mail : contact@mentis-services.com
Telephone : +33 6 08 43 46 69
If you have any questions regarding the processing of your personal data or wish to exercise your rights, please contact our Privacy Team.
2.Personal Data We Collect
We collect and process only the personal data necessary to deliver our services, manage customer relationships and fulfil our legal obligations.
- Identification Information
- Contact Details
- Company Information
- Communications you send to us
- Technical information (IP address, browser type, operating system and device information)
- Website usage information (pages visited, date and time of visit, referring website)
- Data collected through cookies and analytics tools (according to your consent preferences)
We collect only the personal data that is strictly necessary for the purposes described in this Privacy Policy.
3.Purposes and Legal Bases for Processing
We process your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Responding to your contact requests | Legitimate interest or pre-contractual measures |
| Provision of our services | Performance of a contract |
| Customer relationship management | Performance of a contract and legitimate interest |
| Complying with legal obligations | Legal obligation |
| Improving our website and services | Legitimate interest or pre-contractual measures |
| Sending marketing communications | Your consent (where required) |
| Website analytics | Your consent (where required for cookies) |
4.Cookies
Our website may use cookies and similar technologies.
Where required by law, non-essential cookies (such as analytics or marketing cookies) are only placed after obtaining your consent through our cookie consent banner.
For more information, please consult our Cookie Policy.
5.Sharing Your Personal Data
We may share your personal data with:
- Our IT and hosting service providers;
- Our cloud service providers;
- Our professional advisers (legal, accounting and audit);
- Public authorities where required by law;
- Other trusted service providers acting on our behalf under appropriate contractual safeguards.
We never sell your personal data.
6.International Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are implemented in accordance with the GDPR, including the European Commission's Standard Contractual Clauses or transfers to countries benefiting from an adequacy decision.
7.Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, to comply with legal obligations, resolve disputes and fulfil our contractual commitments.
Retention periods vary depending on the nature of the data and applicable legal requirements.
8. Security
Mentis Services implements appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.
Although we make every effort to protect your personal data, no method of transmission over the Internet or electronic storage system can guarantee absolute security.
9.Your Rights
In accordance with the GDPR, you have the following rights:
- Access your personal data;
- Request the correction of inaccurate or incomplete personal data;
- Request the deletion of your personal data ("right to be forgotten");
- Request restriction of processing;
- Object to certain types of processing;
- Receive your personal data in a portable format where applicable;
- Withdraw your consent at any time where processing is based on consent;
- Lodge a complaint with the competent data protection authority.
To exercise your rights, please contact us using the contact details provided above.
10.Supervisory Authority
If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority.
For organisations established in Belgium, the competent authority is the Belgian Data Protection Authority (APD / GBA).
11.Third-Party Websites
Our website may contain links to third-party websites. Mentis Services is not responsible for their privacy practices or content. We encourage you to review their privacy policies before using those websites.
12.Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to our services, applicable legislation or the way we process personal data.
The latest version will always be published on this page together with its effective date.